All products will be shipped by first class post or Airmail if outside the UK within 48 hours of receipt of your order. Every effort is made to ensure that delivery is made same day, but this only takes place from Monday to Friday within our normal office hours of 09:30 – 15:00. All packaging is designed to ensure safe and secure delivery to you, and includes our return address.
You may cancel your order by sending us an email within 2 hours of placing your order, or by telephoning our Customer Service Number 0131 550 3799. Where you have made payment via PayPal, please send us the transaction reference number, or quote this when you call, to allow us to make a prompt refund.
We will make every effort to cancel an order as soon as we receive notification from you, but cannot guarantee that we will not have processed and dispatched your order after 2 hours. If more than 2 hours have elapsed since you placed your order, and you contact us to cancel the order, but we have already sent your order by post, then you can stillreturn the goods to us, by simply marking the package ‘Return to Sender’, and we will refund you in full upon receipt by us. However, we reserve the right to retain payment for postage charges and the cost of packing when you have not informed us within 2 hours of your wish to cancel the order.